No. The prices in our offers are final with all taxes included (import and VAT taxes, Shipzee service and delivery fees), therefore, no additional taxes will be charged.

Item prices, size and color selection change rapidly in US online stores. Because of these changes, sometimes we are unable to order certain items after the payment. In such a case, we will inform you via email and will issue a refund for the canceled items and related taxes within 1–2 business days.

You can return items to the US only if the returns term has not ended yet and the seller agrees to accept them. For details on the returns term, please contact us via info@shipzee.com. The client chooses the shipping company and covers the shipping expenses. When the seller returns the money paid for the item, we return them to the client.

Please note: Shipzee service fee, shipping fee, import taxes and delivery fee are not returned. If you wish to return an item to a seller, contact our team for further directions.

Yes, if the store provides receipts. If you wish to get a receipt, please contact us after order delivery.

On average it takes 5–7 business days for the purchased products to reach our US warehouse. Depending on the US online store, the delivery might take longer than usual. Once the products arrive, we ship them out via Economy Shipping (by ship) every Thursday and via Express Shipping (by plane) every Friday. It takes 7–10 business days for packages shipped via Express Shipping and 2–3 months for packages shipped via Economy Shipping to be delivered to once they have been dispatched from our US warehouse.

Please note: the indicated terms are preliminary and in rare cases may be prolonged due to the inner processes of the US online store and customs procedures.

The final price offer includes: item price, Sales Tax (if it is applied), Shipzee service fee, local shipping fee (if it is applied), shipping from the US fee and delivery within the applicable countries. Once you pay for your order, no additional fees are charged since import taxes are added to the Shipzee service fee in advance.

Sales Tax is similar to VAT in Europe. This tax is not applied if the store doesn't have a physical address in the state the order is being shipped to. Sales Tax amount depends on the store and the state the order is being shipped to.

No. We cannot issue a VAT invoice since Shipzee is a US registered company.

No. Non-fragile items (clothes, footwear, accessories, etc.) are shipped without their original packaging. If requested by the client, footwear can be shipped in its original packaging, however, an additional fee of approximately $5.00 will be added due to increased package dimensions. If you wish to request this service, please contact our Customer Support before placing an order.

No. Shipping from the USA to Europe can take longer due to external factors and customs processes, which Shipzee has no direct impact on, therefore, the option to cancel an order or receive monetary compensation due to a prolonged shipping term is not available.

You can cancel your order only until the items are packed and prepared for shipment.

Please note: when an order is canceled per a client's request, a set cancelation fee of 5% (but no less than $10) is charged and calculated from the item cart value with returns fee (if it is applied). Returns costs and conditions depend on a US online store from where an item is ordered.

If the seller cancels the order, a cancelation fee is not applied.

If your package was damaged or lost in transit, please contact Shipzee Customer Support within 48 hours of order delivery and provide us with a description of the damaged parcel or damaged goods and photos of them as proof. We will objectively evaluate the damage and will get back to you with possible solutions to the problem. In the case of a lost package, Shipzee refunds the full order price.

Please note that compensations are not issued for damaged product packaging.

You will see the final order price after putting your items in the cart and selecting your preferred shipping and delivery methods.

Order payments can be made via direct bank transfers through Paysera's payment system, PayPal, Visa or MasterCard credit and debit cards.

Please note: Euro prices in Shipzee offers are only preliminary. The final price in your local currency will be calculated by your chosen payment processor based on the current currency exchange rate.

PayPal payments are limited to $500. Credit and debit cards payments are limited to $1000. No payment limits or additional fees are applied for payments made using Paysera's payment system.

Shipzee Balance is like your digital wallet on Shipzee platform. You can add Shipzee Balance in 3 ways:

1. Transfer money yourself.
2. Choose to receive monetary refunds and compensations to your Shipzee Balance (refunded amount is added to Shipzee Balance in 1 b.d.).
3. Win Shipzee Balance additions in various contests.

Money in Shipzee Balance can be used to pay for Shipzee services easier and quicker.
Shipzee Balance has no time limit – you can use it for your next Shipzee order at any time.
If you wish to use your Shipzee Balance, log in to your account. You will see Shipzee Balance as one of the available payment methods for your order.

When buying from our DealZone or using the Individual Order service, you can use Shipzee Balance to cover the full amount or a part of it. When using Shipzee Pro services, you can use Shipzee Balance to cover the full amount only.

You can cancel your order only until the items are packed and prepared for shipment.

Please note: when an order is canceled per a client's request, a set cancelation fee of 5% (but no less than $10) is charged and calculated from the total order value with returns fee (if it is applied). Returns costs and conditions depend on a US online store from where an item is ordered.

If the seller cancels the order, a cancelation fee is not applied.

You can ship items from the US warranty repair center with Shipzee PRO. Just be sure to contact our team and notify us that the package includes an item from the warranty repair before you pay for your Shipzee PRO order. Learn more about Shipzee PRO here.

Creating an account is not necessary in order to buy items from US online stores via Shipzee. However, we highly recommend creating one since registered users can see their order history in one place, take advantage of Shipzee balance and other benefits.

You can track your order status by clicking on "Order Tracking" in the upper right corner and by entering the order number or the package tracking number in the search bar. An order number begins with the letters QU, while a package tracking number begins with the letter A, D, L, H or O.

You can also track all your orders in your account. Log in to your account, click on "My Account" in the upper left corner and then select "Order History" on the left side.

The selected shipping method can be changed until the package is ready to be shipped to Europe.

Returns terms and conditions depend on the US store from which the goods are ordered.

Please note that when using Economy Shipping the returns term may be already expired by the time an order is delivered.

No, there is no option to add new items to your order after payment.

No, we do not issue invoices for juridical persons when using DealZone and Individual Order since these services are provided for natural persons only.

Yes, for natural persons we issue a Shipzee Invoice. If you wish to get a Shipzee Invoice, please contact us after order delivery.

The selected delivery method cannot be changed after placing the order. The delivery information can be changed until the package is sent to Europe.

Refunds are issued within 1–3 business days from the day a refund is registered. If during this period the item becomes available at the same price it was ordered, we buy it again. If it reappears at a different price, we inform the client who can choose whether to pay the difference and order the item again or receive a refund.

Once the refund is completed, it should reach your bank account within 1–10 business days depending on your chosen payment method.

Refunds are issued to a bank account within 1–2 business days from the day a refund is registered and to a Shipzee Balance within one business day.

Once the refund is completed, it should reach your bank account within 1–10 business days depending on your chosen payment method.

Only the quantity for personal use is allowed for shipping, therefore, one order may contain no more than 10 bottles of vitamins or supplements.

When shipping by air, the package dimensions cannot exceed the following: 72 x 48 x 40 inch.